Welcome to STIHL Lifetime Shop (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website stihllifetimeshop.com and any purchases you make through our site. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Information

STIHL Lifetime Shop specializes in professional-grade outdoor power equipment including chainsaw bars and chains, hedge trimmers, leaf blowers, trimmers and edgers, and related parts. Our products are designed for professional landscapers, arborists, and serious homeowners who demand reliable, high-performance equipment.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Use our products only for their intended purposes and in accordance with all safety guidelines
  • Comply with all applicable laws and regulations regarding the purchase and use of our products
  • Not resell products purchased from our site without our express permission

3. Products and Services

3.1 Product Descriptions

We make every effort to accurately display the features and specifications of our products. However, we cannot guarantee that product descriptions or other content on our site is error-free, complete, or current. If you receive a product that is not as described, your sole remedy is to return it in unused condition.

3.2 Professional-Grade Equipment

Our products are designed for professional use and may require specialized knowledge for safe operation. By purchasing our products, you acknowledge that you have the necessary skills and training to operate the equipment safely, or will obtain such training before use.

3.3 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and to discontinue products without notice.

4. Order and Payment Terms

4.1 Order Process

Orders placed through our website represent an offer to purchase which we may accept or decline at our discretion. Order acceptance occurs when we send you an order confirmation email.

4.2 Pricing

All prices are in US Dollars (USD) and do not include applicable taxes, duties, or shipping fees unless otherwise stated. We reserve the right to correct pricing errors that may occur.

4.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent and warrant that you have the legal right to use any payment method you provide to us.

4.4 Shipping

We ship worldwide except to Asia and certain remote regions. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Orders are typically processed within 1-2 business days (excluding weekends and holidays). Delivery times are estimates and may vary based on destination and customs processing.

5. Returns and Refunds

5.1 Return Policy

We offer returns and exchanges for qualifying products within 15 days of receiving your order. To be eligible:

  • Item must be in new, unused condition with original packaging
  • Proof of purchase is required

5.2 Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Chainsaw bars and chains (due to sharpening and safety concerns)
  • Opened packages of V-belts (considered used once opened)

5.3 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days
  2. We’ll provide return instructions and an RMA number
  3. Ship the item to: STIHL Lifetime Shop Returns, 5740 North 59th Avenue, Glendale, US 85301

Refunds are issued to your original payment method within 5-7 business days after we receive and inspect your return. Shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, STIHL Lifetime Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of our website or products. Our total liability for any claims related to these Terms or your use of our website shall not exceed the amount you paid to us in the six months preceding the claim.

Important Safety Notice

Our outdoor power equipment can be dangerous if not used properly. Always read and follow all safety instructions provided with the product. Use appropriate safety gear including eye and hearing protection, gloves, and sturdy footwear. We are not responsible for injuries or damages resulting from improper use of our products.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our website after such changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or our products, please contact us at:

STIHL Lifetime Shop
5740 North 59th Avenue
Glendale, US 85301
Email: [email protected]