Privacy Policy

At STIHL Lifetime Shop (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stihllifetimeshop.com (the “Site”) or purchase our professional-grade outdoor power equipment.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our payment processors).
• Transaction Information: Details about products you purchase, shipping information, and order history.
• Technical Information: IP address, browser type, operating system, referring URLs, and information about your interactions with our Site.
• Communication Data: Records of your correspondence with us if you contact our customer service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for chainsaw bars and chains, hedge trimmers, leaf blowers, and other outdoor power equipment
• To provide customer support and respond to your inquiries
• To improve our Site, products, and services
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations and protect our legal rights
• For internal business purposes such as data analysis and audits

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (payment processing, shipping, IT services).
• Legal Requirements: When required by law or to respond to legal process.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.
• With Your Consent: When you give us explicit permission to share your information.

We do not sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure payment processing through trusted providers (Visa, MasterCard, JCB, PayPal)
• Regular security assessments of our systems
• Limited access to personal data on a need-to-know basis

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data under certain circumstances.
• Opt-Out: Opt-out of marketing communications at any time.
• Restriction: Request restriction of processing in certain situations.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Analyze Site traffic and usage patterns
• Improve our Site functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of our Site.

8. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our Site with an updated effective date.

10. Contact Us